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Welcome to the MandyLashé lifestyle brand. By accessing or using our site, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of our services, including but not limited to our content, products, and services and coaching programs. If you do not agree with any part of these terms, please refrain from use.
**1. Use of this Site**
You are granted a limited, non-exclusive, non-transferable license to access and use the Mandylashé website for personal, non-commercial purposes. You agree not to use the site for any unlawful purpose or in a way that could damage, disable, or impair its functionality. You are responsible for ensuring that any information you provide is accurate and up-to-date.
**2. Intellectual Property**
All content on the MandyLashé website, including text, graphics, logos, images, and software, is the property of MandyLashé or our content providers and is protected by applicable copyright, trademark, and other intellectual property laws. Unauthorized use of any content may violate these laws and is strictly prohibited. You may not reproduce, distribute, or create derivative works from any material without our express written consent.
**3. Products and Services**
Descriptions of our products and services on the website are provided for informational purposes only and may not always reflect the most current information. We reserve the right to modify or discontinue any product or service at any time without notice. Prices, availability, and promotions are subject to change.
**4. Payment and Refunds**
Payments for any products or services purchased through our site must be made in full at the time of purchase. All sales are final unless otherwise specified. In the event of a product defect or service issue, please contact us directly to discuss potential resolutions.
**5. Limitation of Liability**
To the fullest extent permitted by law, MandyLashé shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of, or inability to use, the website or its content. We make no warranties or representations about all content on our site.
**6. Changes to Terms**
MandyLashé reserves the right to modify these Terms and Conditions at any time. We will notify you of any significant changes by posting a notice on our website or through other means. Your continued use of the site after any changes constitutes your acceptance of the new terms.
**7. Governing Law**
These Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which Mandylashé operates, without regard to its conflict of law principles. Any disputes arising from these terms shall be resolved in the appropriate courts of that jurisdiction.
If you have any questions about these Terms and Conditions, please feel free to contact us. Your understanding and compliance with our terms help us create a transparent and positive experience for all users. Thank you for being a part of the MandyLashé community!
**Return and Refund Policy**
At Mandylashé, we strive to provide you with high-quality products and services that meet your expectations. However, if you are not completely satisfied with your purchase, we want to make the return and refund process as seamless as possible. Please review our policy below:
**1. Eligibility for Returns**
We accept returns for products purchased directly from the Mandylashé website within 30 days of the purchase date. To be eligible for a return, items must be unused, in their original condition, and in their original packaging. Certain items, such as digital downloads, coaching services, and personalized products, are non-returnable.
**2. Return Process**
To initiate a return, please contact our customer service team at customerservice@mandylashe.com with your order number and a brief description of the reason for the return. Our team will guide you through the return process and provide you with a return authorization. Please ensure that you ship the item back to us using a trackable shipping method, as we cannot be responsible for items lost in transit.
**3. Refunds**
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
**4. Shipping Costs**
Shipping costs incurred for the return of items are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective items). In such cases, we will cover the return shipping costs.
**5. Exchanges**
If you would like to exchange an item for a different size or product, please follow the return process outlined above. Once your return is processed, you can place a new order for the desired item.
**6. Customer Support**
If you have any questions or need assistance regarding our return and refund policy, please reach out to our customer service team at customerservice@mandylashe.com. We are here to help and ensure your experience with Mandylashé is positive.
Thank you for choosing Mandylashé! We appreciate your support and look forward to serving you again.
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